1st Line Governance & Assurance Lead

At Aviva, we're committed to delivering the right outcomes for our customers while maintaining a strong governance, risk and control environment. As our First Line Governance & Assurance Lead, you'll play a key role within the Aviva Direct Ireland (ADIL) business, supporting leaders and colleagues across General Insurance, Life and Pensions distribution and servicing activities. Working closely with our 1st Line Risk & Governance Team, Compliance and operational stakeholders, you'll help embed effective risk management practices, provide expert guidance on governance and regulatory requirements, and drive continuous improvement across the business. This is a highly visible role that combines oversight, challenge and support to ensure customers remain at the heart of decision-making.

Duties & Responsibilities

• Partner with business leaders to strengthen governance, risk and control frameworks, ensuring compliance with internal policies, regulatory requirements and customer-focused standards.
• Support colleagues in the application of Aviva's Operational Risk and Control Management (ORCM) framework, providing first-line guidance and risk expertise.
• Monitor, assess and report on risks, controls and customer outcomes, identifying trends, emerging risks and opportunities for improvement.
• Lead the management and escalation of incidents, errors and control weaknesses, ensuring timely resolution and effective stakeholder engagement.
• Contribute to projects, governance forums and assurance activities by providing insight, challenge and recommendations that enhance operational resilience and customer outcomes.

Skills & Experience

• Certified Insurance Practitioner (CIP) and/or Qualified Financial Adviser (QFA) qualification is essential. LCOI or a recognised Risk, Governance or Compliance qualification would be beneficial.
• Experience within Risk, Governance, Compliance or Control functions gained in Financial Services, Insurance or another regulated environment.
• Strong understanding of Operational Risk Management, Risk & Control frameworks, Conduct Risk and relevant regulatory requirements.
• Excellent stakeholder management and influencing skills, with the ability to build trusted relationships and provide constructive challenge at all levels.
• Strong analytical and problem-solving capability, using data and insights to assess risks, improve controls and enhance customer outcomes.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €70,000 and €80,000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact kate.ohara@aviva.com