Business Analyst

🚀 Overview

We are looking for a detail-oriented Business Analyst to support the transformation of customer communications into clear, structured technical requirements.

This role sits at the intersection of business, content, and technology, ensuring that updates to customer-facing documents (e.g., letters and communications) are accurately translated into JIRA user stories and technical specifications for development teams.

🎯 Key Responsibilities

📑 Document & Content Review

• Review and analyse high volumes of customer-facing documents (letters, templates, communications)

• Ensure consistency in:

  • Tone of voice

  • Wording and structure

  • Regulatory or business requirements

🔄 Requirements Gathering & Translation

• Convert business changes into:

  • Business Requirement Documents (BRDs)

  • Structured templates outlining updated wording

• Translate non-technical content into:

  • Clear functional requirements

  • Defined business rules and logic

🧾 JIRA & User Story Creation

• Create and manage requirements in JIRA

• Write detailed user stories including:

  • Acceptance criteria

  • Business and technical logic

  • Variations in customer communications

• Ensure stories are sufficiently detailed for development teams to build from

🤝 Stakeholder & Technical Collaboration

• Work closely with:

  • Business stakeholders (content owners, compliance, operations)

  • Development and technical teams

• Support developers by:

  • Clarifying requirements

  • Ensuring correct interpretation of communication logic

🧠 Required Skills & Experience

• Proven experience as a:

  • Business Analyst or Technical Business Analyst

• Strong experience with:

  • JIRA / Agile environments

  • Writing user stories and acceptance criteria

  • BRDs / functional specifications

• Ability to:

  • Translate business language into technical requirements

  • Work with documentation-heavy environments

• Excellent attention to detail, particularly around:

  • Written communication

  • Structure and consistency

⭐ Desirable Experience

• Experience working with:

  • Customer communications / letters / content-heavy systems

  • Financial services, insurance, or regulated industries

• Exposure to:

  • Content transformation or document automation projects

  • Workflow or rules-based systems

💡 Key Traits

• Highly organised and structured

• Strong analytical thinking

• Excellent written communication skills

• Comfortable handling large volumes of documentation

🎯 What Success Looks Like

• Customer communications are:

  • Consistent, accurate, and compliant

• User stories are:

  • Clear, detailed, and actionable

• Development teams can:

  • Build solutions with minimal ambiguity