Catastrophic Bodily Injury Lead - Motor & Casualty

Catastrophic Injury Claims Lead

This is a great job for someone who…

…is an experienced leader in Catastrophic Injury claims arising from motor and liability policies and enjoys shaping strategy as much as developing people.
You might be stepping up from a senior technical role, already leading a specialist team, or looking for an opportunity to influence industry thinking across the UK.
If you’re motivated by delivering brilliant outcomes for customers, supporting talented colleagues, and driving performance in a complex and high‑impact environment, this role could be ideal for you.

A bit about the job:

This role exists to lead and develop our Catastrophic Injury claims capability (including the management of our PPO portfolio) across Aviva UKGI, including Direct Line.
You’ll join our Major & Complex Claims team, working within a specialist sub-team that handles our most complex, sensitive, and high‑value personal injury cases.
You’ll be accountable for delivering strong indemnity performance, excellent customer outcomes, and effective governance.
You’ll shape our Catastrophic Injury strategy, influence pricing and underwriting decisions, and represent Aviva with external industry bodies.

You will be an integral claims liaison point with reinsurers for claims queries and during the renewal cycle.
Your work will help us support customers and seriously injured claimants through life‑changing events while strengthening Aviva’s position as a market leader.

Skills and experience we’re looking for (max 5 bullets):

• Deep expertise in Catastrophic Injury and PPO claims.
• Strong leadership capability with proven experience developing high‑performing teams.
• Excellent technical understanding Catastrophic Injury claims, the Personal Injury Discount Rate, PPOs and care provision.
• Confident stakeholder manager able to influence senior leaders, external industry bodies and reinsurers.
• Strategic thinker with strong risk, governance, and audit awareness.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Competitive Starting salary  (depending on location, skills, experience, and qualifications) 

• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Aviva-funded Private Medical Benefit to help you get expert support when you need it 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.