Claims Handler

Your Career with Our Third Party Property Damage Team!

Starting salary from £25,100 (depending on skills, and experience) plus additional benefits

Role Overview:

We are seeking a highly organized and proactive Third-Party Property Handler to join our Damage team. This role involves managing a portfolio of Third-Party Property Damage (TPPD) Claims from initial notification through to settlement, ensuring timely and accurate handling in line with company policies and regulatory requirements.

Key Responsibilities:

• Caseload Ownership: Manage a personal caseload of TPPD claims, taking full responsibility for progressing each case efficiently and effectively.
• Diary Management: Maintain accurate and up-to-date diaries to ensure timely follow-ups, actions, and compliance with service level agreements.
• Call Handling: Respond to inbound and outbound calls with empathy and professionalism, providing clear updates and guidance to customers, third parties, and other stakeholders.
• Organisation & Prioritisation: Demonstrate strong organisational skills to manage competing priorities, ensuring deadlines are met and cases are progressed without delay.
• Documentation & Record Keeping: Accurately record all claim activity, correspondence, and decisions in the claims management system.
• Stakeholder Communication: Liaise with Loss Adjusters, our Policy Holders, Brokers, and other third parties to gather information and negotiate settlements.
• Compliance & Quality: Ensure all claims are handled in accordance with regulatory requirements, internal policies, and quality standards.

Skills & Experience:

• Previous experience in Property Damage, or Household claims handling or a similar insurance role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficient in using claims management systems and Microsoft Office tools.
• Ability to work independently and as part of a team.
• A customer-focused approach with attention to detail.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary from £25,100 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6%  annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Martin.Toth@aviva.com