Claims Performance Lead

Claims Performance Lead – Salary c£52,000

Location: Norwich or Leeds

Are you someone who enjoys turning complex data into clear business insight and influencing strategic decisions through evidence-based performance management?

This is a fantastic opportunity for someone with experience in Claims Performance, Claims Analytics, Operational Excellence, Business Intelligence or Claims Operations who is looking to take ownership of end-to-end claims performance across a large and complex motor claims environment. The role would suit an individual who combines strong analytical capability with commercial understanding and enjoys working across multiple business functions to drive meaningful customer, operational and financial outcomes.

A bit about the job:

As a Claims Performance Lead, you'll play a key role in providing insight, challenge and direction across Motor Claims Operations. You'll be responsible for delivering high-quality performance reporting and analysis that supports senior leadership decision-making, helping colleagues understand not just what is happening, but why it matters and what action should be taken.

Working closely with Claims, Finance, Pricing, Underwriting, Business Intelligence and operational teams, you'll identify opportunities to improve performance, reduce claims costs and enhance customer outcomes. You'll support the development of automated reporting and self-service insight capability while ensuring robust governance, strong data quality and clear ownership of performance outcomes across the claims journey.

Skills and experience we're looking for:

• Proven experience in Claims Performance, Claims Analytics, Operational Performance Management or a similar insurance-based role.
• Strong analytical skills with the ability to interpret complex data and translate insights into clear business recommendations.
• Experience delivering performance reporting and presenting findings to senior stakeholders and governance forums.
• Knowledge of claims cost drivers, indemnity performance, fraud, recoveries, credit hire or wider motor claims operations.
• Experience working with Business Intelligence and reporting tools, with a track record of driving process improvement, automation or reporting efficiencies.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £52,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email martyn.biddulph@aviva.com