Claims Specialist

Claims Specialist – Salary Competitive

This is a great job for someone who…

…thrives on solving complex property claims, enjoys influencing outcomes, and wants to blend technical expertise with empathetic customer care. You’ll balance analysis with action, using digital tools and supplier networks to get fair, timely results.

A bit about the job:

We manage complex property claims to deliver fair outcomes for customers and control claim spend. You’ll join our UKGI Property Claims team and handle complex commercial claims to conclusion, and validate and quantify using desk adjusting tools and pricing schedules. The role will liaise with suppliers and  Loss Adjusters, using clear project plans to minimise disruption. Our new colleague will be accountable for accurate decisions, compliance, and timely settlements within delegated authority.

Skills and experience we’re looking for:

• Commercial property claims handling experience, including complex cases and policy interpretation

• Proficiency with validating claims with the support of available tools

• Strong stakeholder and project management skills

• Clear written and verbal communication skills; customer centred, outcome focused approach.

• Cert CILA/CII/BDMA accreditation is preferred but not essential.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary competitive (depending on location, skills, experience, and qualifications) 

• Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Aviva-funded Private Medical Benefit to help you get expert support when you need it 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.