Conduct Governance Manager

Conduct Governance Manager

We’re looking for a Conduct Governance Manager to help ensure ALPI operates within Aviva’s conduct risk appetite and regulatory standards. In this role, you’ll deliver robust governance, assurance, and oversight of consumer and conduct risks, safeguarding customer outcomes and protecting Aviva’s reputation. You’ll work closely with the Senior Conduct Governance Manager to drive accountability, regulatory compliance, and continuous improvement across frameworks and programmes. If you’re passionate about making a difference for customers and shaping strong governance, this is an exciting opportunity to join our team.

Duties and responsibilities

• Support the preparation of Conduct Risk Reports and MI, ensuring risks are identified, assessed, and escalated appropriately.

• Manage risk event processes, root cause analysis, and lessons learned.

• Maintain compliance with CPC25 requirements.

• Input into the development and improvement of the Consumer Protection Risk Assessment (CPRA) framework.

• Assist with governance and oversight of the Individual Accountability Framework (IAF) across ALPI.

• Collaborate on assurance planning and maintain high-quality risk data in ICare and CRISS systems.

Skills and experience

• Strong understanding of conduct risk frameworks and regulatory requirements.

• Experience in risk reporting, governance, and assurance within financial services.

• Ability to analyse data and provide actionable insights.

• Excellent stakeholder management and communication skills.

• Knowledge of CPC25 and consumer protection regulations.

• Experience supporting regulatory engagement and remediation planning.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Martyn Biddulph at martyn.biddulph@aviva.com