Customer Advisor

Customer Advisor

Salary: £25,100

This is a great job for someone who...

...loves helping people and thrives in a fast-paced, customer-focused environment. Whether you're new to financial services or looking to build on your experience, this role offers the chance to grow your skills and make a real impact.

If you’re someone who enjoys solving problems, sharing ideas, and working as part of a supportive team, we’d love to hear from you.

A bit about the job

You’ll be part of our Agency & Commission team, supporting Financial Advisers and colleagues across Aviva. Your role is all about delivering excellent service, handling queries, and helping people navigate our Life products.

You’ll be trained to become an expert in our systems and services, so you can confidently manage complex requests. It’s a role that brings real value to our customers and helps us deliver on our promise of care, commitment, community, and confidence.

Skills and experience we’re looking for

• You’re a natural communicator – warm, clear and confident, whether you’re chatting on the phone or writing an email.

• You ask the right questions at the right time – getting to the heart of what our customers need, and making sure they feel heard.

• You’re a team player – learning from those around you and sharing your own knowledge to help us deliver brilliant service together.

• You’re comfortable with digital tools – and you know how they can make things quicker and easier for our customers.

• You bring a positive, can-do attitude – even when conversations get tricky, you stay calm, clear and focused on finding a way forward.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £25,100
• Bonus opportunity - 6% (A & B grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com .