Customer Advisor

Customer Advisor

Location – Dublin, Cherrywood

Contract type – Fixed-term (12 months)

This is a great job for someone who…

…enjoys keeping things running smoothly, loves solving problems, and wants to build their knowledge across Life, Individual and Group Pensions.

It’s ideal if you’ve worked in financial services or customer support before, or if you’re ready for the next step in a fast‑moving environment where no two days are the same. If you’re curious, organised and motivated by helping teams deliver great outcomes, you’ll feel right at home here.

A bit about the job:

• You’ll be part of our Business Support Team, helping internal administration teams deliver a smooth, accurate and timely service – especially during busy periods.
• You’ll support project work and assist our Customer Initiatives Team with key elements of the Customer Protection Code, including how we manage complaints.
• You’ll play a key role in improving how we work by spotting opportunities to enhance processes and helping to bring these changes to life.
• You’ll build strong relationships with teams across Aviva, making sure we understand what they need and support them in getting there.
• This is a great opportunity to broaden your product, process and systems knowledge in a supportive, collaborative environment.

We support flexible and hybrid working through Smart Working. You’ll need to live within commuting distance of our Dublin Cherrywood office, with future flexibility to transition to our One Park Place location as business needs evolve.

Skills and experience we’re looking for:

• Experience in financial services, ideally in an administrative or customer‑focused role.
• Knowledge of Life or Pension administration is helpful, but full training will be provided.
• Strong attention to detail, great organisation skills and confidence using MS Office (especially Excel).
• A proactive, solutions‑focused approach, with the ability to work to deadlines and stay calm under pressure.
• Clear, confident communication skills and a positive approach to helping colleagues and customers.

What will you get for this role? 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• A competitive market leading salary depending on skills, experience, and qualifications 
• Generous pension (employee contribution matching of up to 14% if you contribute 8%) 
• Annual performance related bonus and pay review 
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days 
• Generous Health & dental insurance contributions
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme 
• TaxSaver Travel Scheme 
• Up to 40% discount for some Aviva products plus discounts for Friends and Family 
• Professional qualification support and transparent career progression plans 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Aviva is for Everyone  

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact noemi.pers@aviva.com