Customer Communications Outputs Lead

Customer Communications Outputs Lead

Salary between £50,000 and £70,000 (depending on location, skill, and experience)

Are you a leader who loves guiding teams to create impactful communications that put the customer first?

This is a great job for someone who is ready to take a strategic role in transforming how a large organization talks to its customers. You'll use your experience in customer communications to simplify complex processes, drive engagement, and embed customer insight into everything you and your team do.

A bit about the job:

As a Customer Communications Outputs Lead, you’ll be at the heart of how we engage with customers after they've bought a product. You'll lead a team of 10-15 specialists to ensure our communications are clear and consistent, and you'll be accountable for making sure we meet all regulatory requirements. You'll play a key part in shaping our communication strategy for both our in-house and partner products. Your work will directly improve the customer experience and drive better outcomes for everyone.

Skills and experience we’re looking for:

• Proven experience leading customer-focused communication strategies in a large organization.
• Strong understanding of customer experience, risk, and compliance.
• The ability to manage a wide range of stakeholders and represent communications in important forums.
• Knowledge of tools like AI and behavioural science to make processes more efficient.
• A strategic mindset with excellent communication and analytical skills.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £50,000 and £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% (E grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com .