Customer Experience Analyst

This is a great job for someone who enjoys working in a fast-paced environment, has a strong eye for detail, and takes pride in delivering great service behind the scenes. You'll play an important role in ensuring business documents are processed accurately and made available digitally to colleagues across Aviva when they need them.

You'll join our Customer Experience team in Cherrywood, Dublin, helping to support efficient business operations through document management, quality processing, and excellent internal customer service.

• Accurately prepare, scan, index and process business documents in line with agreed procedures and controls.
• Deliver work to a high standard of quality while meeting service level agreements and team targets.
• Support colleagues across the business by responding to queries and resolving document-related issues efficiently.
• Identify and escalate incomplete, unclear or incorrectly routed documents to ensure timely resolution.
• Contribute to continuous improvement initiatives and support team priorities as business needs evolve.

• Strong attention to detail with a commitment to accuracy and quality.
• Ability to manage workloads effectively and meet deadlines in a busy operational environment.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Comfortable using workplace technology and learning new systems and processes.
• A positive, adaptable team player who enjoys collaborating with others.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €32,000 and €36,000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact martin.toth@aviva.com