Customer Operations Risk Analyst

Customer Operations Risk Analyst 

Location: Dublin, Cherrywood 
Contract Type: Fixed Term (2 years) 

This is a great job for someone who… 

…enjoys problem-solving and wants to make a real difference for customers. If you have an eye for detail, a passion for risk management, and want to help us deliver great customer outcomes, this role could be for you. 

Duties & Responsibilities 

• Deliver robust risk and control management, ensuring key deadlines are met for risk and issue closures and items logged in the Risk Register. 

• Provide technical support for Customer operational teams on risk management and systems such as iCARE and CRIS. 

• Support operations teams with Internal Audit reports, compliance reviews, and 1st line assurance reviews, ensuring actions are completed and learnings shared across product lines. 

• Maintain oversight of financial crime and data protection controls, coordinating with key contacts across operations. 

• Report high-quality MI to senior management and take actions from risk forums, ensuring risks and controls remain within Aviva’s tolerance level. 

Skills & Experience 

• Experience in Customer operational risk management or a similar role. 

• Strong analytical skills with the ability to interpret data and identify trends. 

• Excellent communication skills – able to explain risk concepts clearly and simply. 

• Organised and detail-oriented, with a proactive approach to problem-solving. 

• Comfortable working with multiple stakeholders and managing competing priorities. Proficient in Microsoft Office Suite, with expertise in Excel (including data analysis, pivot tables, and formulas), and strong working knowledge of Word and PowerPoint for documentation and presentation of risk insights 

What will you get for this role? 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.   

• A competitive market leading salary depending on skills, experience, and qualifications  

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)  

• Annual performance related bonus and pay review  

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days  

• Generous Health & dental insurance contributions after six months  

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme  

• TaxSaver Travel Scheme  

• Up to 40% discount for some Aviva products plus discounts for Friends and Family  

• Professional qualification support and transparent career progression plans  

• Brilliantly supportive policies including parental and carer’s leave   

• Flexible benefits to suit you, including sustainability options such as cycle to work   

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact please contact Kirthi Kanikireddy phone +447387534297 or send an email to kirthi.kanikireddy@aviva.com