Direct Health Customer Expert

Direct Health Customer Expert – Salary £29,000

Are you someone who loves helping people and enjoys a challenge? Do you pride yourself on your communication skills and believe that the key to success is in how we treat people? If so, this is a great job for you.

You'll join our Private Medical Insurance, Customer Retention, and Service Team in Sheffield, where your passion for customer service will make a real difference. We're looking for someone who can thrive in a busy environment while still delivering an outstanding service.

A bit about the job:

You will be responsible for providing great service to our existing customers. You’ll take ownership of cases, listening carefully and asking questions to identify exactly what each customer needs. You’ll use your knowledge and confidence to address concerns and find the best solutions for them. Ultimately, you will be accountable for keeping our customers happy and helping them get the most from their policies.

Skills and experience we’re looking for:

• Excellent communication skills, including the ability to build rapport and influence others.
• Strong time management and the ability to prioritize tasks effectively.
• Proven sales and decision-making skills; experience in retention is a plus.
• The tenacity to pursue cases in difficult circumstances.
• The ability to work independently.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £29,000
• Bonus opportunity - 8% (C grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email to kitti.majer@aviva.com .