Direct Retention Support

Direct Retention Support - Salary £26,700

Closing date: May 8th, 2026.

Within Aviva’s PMI division, we now have an exciting opportunity to join us as a Direct Retention Support administrator, where you will be tasked with building and maintaining relationships with our Brokers who are aligned to our PMI product line. We are looking for individuals who have excellent customer service skills, i.e., the ability to build up rapport easily with corporate customers, matched with prior experience, or interest in, working within the PMI space.

A bit about the job:

As a Direct Retention Support administrator within PMI, you will play a vital role in supporting our customers and helping them to understand facilitate their PMI product. You will handle queries through various channels such as email, phone, and live chat, ensuring our customers receive a top-notch service.

Your day-to-day responsibilities will include managing a central mailbox, owning queries, and providing an exceptional service to our customers. With full training provided, you'll become a go-to resource for all things PMI, answering questions about PMI products daily.

Skills and experience we’re looking for:

• Excellent customer service skills (Private Medical Insurance knowledge would be beneficial, but this is not essential)
• Strong communication skills, including being able to complete email correspondence to a high standard
• Strong organisational and administration skills
• Ability to build rapport easily and show empathy with customers, clients, and colleagues
• Able to listen & act upon what matters to customers / clients efficiently and professionally

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £26,700
• Bonus opportunity – 6% (B grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com .