Fraud & Investigations Team Manager

Fraud & Investigations Team Manager 

Location: Bristol based (50% hybrid working) 

Salary: circa £45,000 

Are you someone who enjoys leading teams and using data to stop fraud before it happens? We are recruiting for an exciting new role for someone who enjoys solving problems, leading people, and making a real difference. If you’re an experienced team leader with insurance or financial services experience, ready to take the next step in fraud, underwriting, or analytics, we’d love to hear from you. 

A bit about the job: 

You’ll lead our Commercial Application Fraud & Investigations team to help protect Aviva and our customers from fraud. You’ll oversee how we detect, investigate, and prevent suspicious activity across insurance applications.  

Working closely with teams across underwriting, claims, and analytics, you’ll help improve our controls and decision-making. Your work will keep customers safe and support better business outcomes. You’ll be accountable for team performance, fraud insights, and continuous improvement. 

Skills and experience we’re looking for: 

• People management skills with experience leading and coaching a team 

• Financial services or insurance background  

• Strong analytical skills and confidence using data to make decisions 

• Process and workflow improvement experience  

• Strong stakeholder management skills across different teams and levels 

What you’ll get: 

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you: 

• Salary around £45,000 - depending on skills, experience, and qualifications 

• Bonus opportunity – 10% of annual salary, depending on your performance and the business’ 

• Generous pension scheme – we’ll contribute up to 14% 

• Aviva-funded Private Medical Benefit to help you get expert support when you need it 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• 29 days of paid leave exclusive of public holidays - with the option of buying or selling 5 additional days 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave 

• Flexible benefits to suit you, including sustainability options such as cycle to work 

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send Balazs Palcsek a mail at balazs.palcsek@aviva.com