Group Protection Administrator (B)

Group Protection Administrator

We're looking for a Group Protection Administrator to join our Group Protection team based in Cherrywood (moving to OPP-Hatch Street in 2027).  This is a great career opportunity leading to progression and development opportunities within Group Protection.

Reporting to the Group Protection Team Leader, you'll become part of a collaborative team, supporting our renewal administration activities and working closely with an assigned broker panel. This is an excellent opportunity for someone who enjoys delivering great customer outcomes, building strong relationships and working in a fast-paced environment. You'll play an important role in ensuring customers and brokers receive a first-class service while helping the team achieve its objectives.

Duties & Responsibilities:

• Manage and prioritise your workload effectively to meet the needs of customers, brokers and business deadlines.

• Build and maintain own positive relationships with customers, brokers and key stakeholders, delivering an excellent customer experience, via mailbox and telephone.

• Work collaboratively with colleagues to achieve individual and team objectives and support overall team success.

• Manage a portfolio of Group Protection schemes, providing administration support directly to clients and brokers.

• Identify and escalate complaints, errors or risks appropriately while ensuring compliance with Aviva's Risk & Control framework.

Skills & Experiences:

• Knowledge of the Group Protection and Pensions market, including relevant products, processes and industry practices (APA/ QFA) is highly advantageous. (Professional qualification support is available as part of this role including Aviva's commitment to supporting continued development and career progression.)

• Excellent verbal and written communication skills with the ability to build trusted relationships.

• Strong working knowledge of Microsoft Excel, ideally with experience using L400.

• Strong customer focus with the ability to make decisions and solve problems with the customer at the heart of every outcome.

• Proven organisation, planning and time management skills, with the ability to deliver accurate work to agreed deadlines.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €33,000 and €40,000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.

• Generous pension (employee contribution matching of up to 14% if you contribute 8%).

• Annual performance related bonus and pay review.

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.

• Generous Health & dental insurance contributions.

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.

• TaxSaver Travel Scheme.

• Up to 40% discount for some Aviva products plus discounts for Friends and Family.

• Professional qualification support and transparent career progression plans.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work .

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact alannah.burgess1@aviva.com