Head of Commercial Property Claims

Head of Commercial Property Claims

This is a great job for someone who has experience leading operational teams within a claims environment and is ready to shape how we deliver commercial property claims in the future. You may be stepping up into a broader strategic leadership role or bringing deep expertise from a similar space. Either way, you’ll enjoy influencing change, building strong relationships and making a meaningful difference for colleagues, customers, brokers and partners across the end‑to‑end business.

A bit about the job

This role exists to lead our Commercial Property Claims function through a period of transformation and deliver an improved end‑to‑end experience for customers, colleagues and our broker partners. You’ll join our GI Commercial Claims area, working closely with teams across Operations, Supply Chain, Risk, our Field network, and crucially, our Underwriting, Pricing and Distribution teams. You’ll work closely with our broker network, building relationships that are both strong and trusted.

You’ll shape and implement the long‑term operating model for commercial property claims, ensuring strong performance, effective budgeting and excellent service outcomes. A key part of this role will be strengthening relationships with brokers and ensuring alignment across the broader commercial business to support growth and deliver a consistent customer and broker experience.

You will guide the delivery of a significant investment programme and create clear strategies to drive improvements across all property perils. Most importantly, you will lead and support around 124 colleagues, helping them deliver for our customers and broker partners every day.

Skills and experience we’re looking for

• Strong leadership experience within commercial claims in an operational environment.
• Proven experience in managing and developing strong relationships with brokers and external partners.
• Excellent communication and relationship‑building skills, with confidence engaging internal and external partners including Underwriting, Pricing and Distribution.
• Commercial acumen and analytical capability to inform decisions and long‑term planning, with the ability to shape and deliver strategic change across multiple teams and stakeholders.
• Experience influencing performance, operational outcomes, and financial results.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary  (depending on location, skills, experience, and qualifications) 

• Bonus opportunity – 25% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 

• Aviva-funded Private Medical Benefit to help you get expert support when you need it 

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.