Head of Third Party Motor Claims

Head of Third Party Motor Claims

Norwich - Competitive salary depending on experience

Are you a strategic thinker with a passion for claims performance and leading large teams? If you are an experienced leader in Third Party motor claims, who thrives on driving operational excellence and customer outcomes, influencing senior stakeholders, and shaping the future of motor claims, this role could be your perfect fit!

A bit about the job:

You will lead on our Third Party (TP) Motor Claims strategy across both personal and commercial lines. You’ll be responsible for a team of around 200 people, delivering great customer outcomes while managing indemnity spend. You’ll also work closely with senior leaders across Aviva to align claims with our commercial goals, as your decisions will shape how we support customers and drive performance. It’s a role that blends leadership, strategy, and operational delivery.

Skills and experience we’re looking for:

• Proven leadership in TP motor claims, with strong commercial awareness

• Experience managing large teams and complex operations within a claims / insurance settin

• Deep knowledge of indemnity management and claims strategy

• Strong stakeholder management and communication skills

• A passion for innovation, digital transformation, and continuous improvement

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We offer:

• Competitive salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 25% of annual salary, depending on grade and performance

• Generous pension scheme – Aviva will contribute up to 14%

• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days

• Up to 40% discount on Aviva products, plus other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options like cycle to work

• 3 paid volunteering days to give back to your community

• Wellbeing support and tools to help you thrive

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know you have a disclosed disability, and we’ll make sure you’re offered an interview.

We’d love it if you could submit your application online. If you need an alternative method, please get in touch with Daisy Holmes on +44 (0) 7436 672007 or daisy.holmes1@aviva.com.