Home Claims Technical Consultant

Home Claims Technical Consultant

Location: Glasgow or Perth

Salary: circa £35,000

We are looking for new colleagues to join our technical claims team, working alongside our home claims teams providing technical advice, development and support.

This is a great job for someone who is politically agile, skilled communicator/conflict manager, adaptable to situations, able to challenge and positively influence others at all levels, internally and externally. If you are someone with considerable technical experience dealing with Home Property Claims, then don’t hesitate to apply for this job!

A bit about the job:

This role exists to support and develop our Home Claims claims teams across the UK. You’ll be part of the Major & Complex Claims (MCC) team, helping to resolve complex home insurance claims and improve technical capability. You’ll coach others, write best practice guidance, and lead technical improvements that enhance customer outcomes and cost performance. Your work will directly influence how we deliver excellence in Home claims.

Skills and experience we’re looking for:

• Strong home claims experience gained in a desk-based or field-based role. Experience assessing claims on site and working directly with customers, trades and technical specialists would be an advantage.
• Strong technical knowledge of insurance principles, building repair processes, fraud and recoveries.
• Proven ability to coach, mentor and develop others.
• Ability to investigate and interpret complex technical information and reach clear, evidence-based conclusions.
• CII/CILA qualification (or working towards), or equivalent technical experience.

What you’ll get for this role:   

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.    

• Salary circa £35K (depending on location, skills, experience, and qualifications)   

• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)   

• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%   

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days   

• Aviva-funded Private Medical Benefit to help you get expert support when you need it   

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts   

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme   

• Brilliantly supportive policies including parental and carer’s leave    

• Flexible benefits to suit you, including sustainability options such as cycle to work    

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others   

• We take your wellbeing seriously with lots of support and tools   

Aviva is for everyone:   

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.     

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.   

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to martyn.biddulph @aviva.com