Home Desk Consultant

Home Desk Consultant

Salary £34,000 - £45,000

Are you someone who...

Has experience in household insurance claims and a good understanding of building repairs and reinstatement? Are you confident making decisions, managing customer expectations and working with multiple stakeholders to achieve the right outcome? If you're looking for a role where you can take ownership of claims from start to finish while supporting customers through difficult situations, we'd love to hear from you.

A bit about the job:

As a Desk Based Loss Adjuster within our Home Desk Consultant team, you'll help customers recover when their homes have been damaged by events such as escape of water, fire or storm. Managing claims virtually valued up to £10,000, you'll take ownership of each case from initial assessment through to settlement, ensuring fair outcomes and excellent customer service throughout. Working closely with field-based loss adjusters, contractors and suppliers, you'll use your technical knowledge to assess damage, agree reinstatement solutions and keep claims progressing efficiently.

Skills and experience we're looking for:

• Experience handling household or residential property insurance claims
• Good understanding of building construction, repair methods and damage assessment
• Ability to assess reinstatement requirements using photographs, video evidence and supporting documentation
• Knowledge of building materials, mitigation techniques and reinstatement scheduling
• Strong communication and stakeholder management skills, with the ability to build effective relationships and manage customer expectations

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £34,000 and £45,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)

• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Martyn.biddulph@aviva.com