IT Service Desk Administrator

We’re looking for an IT Service Desk Administrator who’s passionate about delivering a high‑quality customer experience and providing reliable, hands‑on IT support. Based onsite at our Dublin Cherrywood office, then moving to One Park Place this role is central to ensuring our colleagues have the technology support they need to do their best work. You’ll work across a broad range of service desk activities, supporting users both remotely and on site, including senior stakeholders. It’s a varied, people‑focused role where no two days are the same.

Duties & Responsibilities:

• Provide IT support to business users via phone, email, in person and through the ticketing system, resolving queries and fulfilling requests.
• Deliver on‑site support to executives and other priority customers, including desk‑side and service bar support where required.
• Take ownership of incidents and requests through to resolution, escalating to third‑party support teams when appropriate.
• Support hardware build, distribution and asset management, including the ordering and recharge of non‑standard equipment.
• Ensure IT controls are followed and operate effectively, keeping risks within Aviva’s agreed tolerance levels.

Skills & Experiences:

• Strong customer service, communication and interpersonal skills, with a professional and approachable manner.
• Good understanding of IT support processes such as incident management and request management.
• Solid working knowledge of Windows 11, Intune and Microsoft Office applications.
• Strong organisational and time‑management skills, with the ability to manage multiple tasks and priorities.
• A proactive approach with the ability to work independently and use initiative to solve problems.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact kate.ohara@aviva.com