IT Vendor Governance Manager

We’re looking for an IT Vendor Governance Manager to help us keep our technology supply chain safe, compliant and performing at its best. In this role, you’ll oversee the onboarding and governance of our IT suppliers, ensuring they meet the high operational and regulatory standards expected in the insurance industry. You’ll work closely with colleagues across IT, Risk, Procurement, Finance and our technology partners to manage service performance, resolve issues and reduce supplier-related risks. You’ll also play a key role in shaping how we manage our ICT services as we continue to strengthen resilience and customer outcomes. It’s a great opportunity for someone who enjoys taking ownership and making a meaningful impact on how our technology ecosystem runs.

Duties & Responsibilities

• Lead the onboarding, due diligence and risk assessment of new IT suppliers in line with regulatory and internal requirements
• Oversee ongoing governance of current technology suppliers, ensuring they meet service, risk, commercial and contractual obligations
• Monitor supplier performance and SLAs, escalating issues and driving remediation where required
• Work with IT, Risk, Procurement and suppliers to strengthen controls, resilience and operational oversight
• Prepare clear reports and insights for senior stakeholders on supplier risks, performance and compliance

Skills & Experience

• Strong experience in IT vendor management, third‑party risk or outsourcing governance
• Background working with suppliers in a regulated environment (insurance, banking or financial services preferred)
• Proven ability to manage supplier onboarding,  TPRM  through due diligence and ongoing assurance processes
• Confident in identifying, analysing and resolving supplier performance or service issues
• Excellent communication, data analysis  and stakeholder management skills across technical and non‑technical teams
• Good understanding of regulatory expectations relating to outsourcing and supplier risk (e.g. DORA, CP138, CP140)

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact alice.neal@aviva.com