Life Claims Administrator

We are looking for an ambitious, enthusiastic and driven individual to join our Risk Claims Team in our Dublin Cherrywood office as a Life Claims Administrator. This team is responsible for the assessment and administration of Life Claims ensuring our customers receive the support they need.

Are you detail-oriented and passionate about helping people? Do you have a knack for problem-solving and excellent communication skills? If so, we want to hear from you!

Duties & Responsibilities:

• Overall administration of new life claims.
• Assessment of medical evidence in order to determine validity of claim.
• Management of existing claims, including ongoing correspondence and including contact with customers, brokers and solicitors.
• Setting up of claim payments ensuring Service level and CPC requirements are met.
• Assisting with the administration of post and indexing across the team.
• Build positive relationships with key stakeholders internally and externally.

Skills & Experiences:

• Good product knowledge of Life, Pensions and Savings & investment products.
• Previous experience in Life & Pensions, preferably working in a claims or monies out capacity.
• QFA Qualification advantageous, APA qualification at minimum.
• Excellent communication and interpersonal skills.
• Knowledge of MS Office applications.
• Proactive approach to problem solving.
• Proven ability to demonstrate customer empathy and sensitivity.

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Fitness and Probity 
This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Megan.Crabbe@aviva.com