Life EB Claims Administrator

We’re looking for a motivated and detail-focused individual to join our Existing Business Claims team. This team supports customers with savings policies, including encashments and maturities. You’ll play a key role in delivering excellent service, learning core processes, and helping us improve how we work. The role is ideal for someone who enjoys working collaboratively and wants to grow in a supportive, customer-focused environment.

Duties & Responsibilities

• Learn and carry out a range of administration tasks related to savings policies, including full and part encashments and policy maturities.
• Deliver accurate and timely service to customers, ensuring a positive experience at every touchpoint.
• Log and resolve errors or complaints, identifying root causes and supporting actions to prevent recurrence.
• Support the Team Leader and colleagues with urgent or complex cases, contributing to team success.
• Identify and suggest improvements to processes that enhance customer outcomes and operational efficiency.

Skills & Experiences

• A strong customer focus and a passion for delivering great service.
• Excellent phone manner and active listening skills.
• High attention to detail and ability to learn new processes quickly.
• A collaborative approach to working with others.
• Confidence to question processes and suggest improvements.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com