Loss Adjuster

Loss Adjuster - Field Based

Nottingham, Leicester, Derby and the surrounding areas.

Are you someone who...

Has experience handling property claims and enjoys being out on the road meeting customers face-to-face? Do you have a strong understanding of property damage and repairs, along with the confidence to make decisions and manage claims through to the right outcome? If you're passionate about delivering excellent customer service, investigating claims thoroughly and supporting customers during challenging times, this could be the ideal opportunity for you.

If this sounds like you, we'd love to hear from you.

This role covers Nottingham, Leicester, Derby and the surrounding areas.

A bit about the job:

As a Property Claims Consultant, you'll visit domestic and commercial customers to assess property damage, validate claims and determine the most appropriate route to resolution. You'll gather evidence, assess liability, prepare scopes of work and work closely with suppliers and stakeholders to ensure claims are managed fairly and efficiently. Using your technical expertise and customer focus, you'll help deliver the best possible outcomes while balancing customer needs and business requirements. You'll manage your own diary and may occasionally support customers outside your core region during periods of high demand or major weather events.

Skills and experience we're looking for:

• Experience handling property insurance claims, loss adjusting cases or investigations within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and systems such as Cotality or  scoping systems such as Estimate would be advantageous.
• Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions.
• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Competitive Salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)

• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tool

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Martyn.Biddulph@aviva.com