Aviva
Loss Adjustment Team Manager
Home Claims Team Leader – Job Share Secondment
Are you a natural leader who thrives in a fast-paced environment? Do you enjoy supporting others to grow and succeed? This could be the perfect next step in your career.
A bit about the job
You’ll lead a team of 10–15 Home Field Consultants, who are all home based ensuring smooth day-to-day operations. Working closely with Technical and Operational Leads, you’ll help deliver great outcomes for our customers. You’ll also play a key role in driving improvements, supporting digital transformation, and developing future leaders. This is a hands-on leadership role where your decisions will directly impact customer satisfaction and team performance.
This is an initial 6-month secondment on a job share basis as the incumbent is moving to part time working. The role is ideally for 21 hours per week over 3 days but 17.5 hours over 3 days or 14 hours over 2 days will also be considered.
What you’ll be doing
Managing workflow, planning, and capacity across your team
Leading performance management and coaching
Supporting recruitment, regional mapping, and resource planning
Collaborating with senior leaders and supply chain partners
Driving improvements in NPS, complaint handling, and efficiency
Deputising for senior leaders when needed
What we’re looking for
Strong leadership and coaching experience
Excellent planning and organisational skills
Confident communicator with great interpersonal skills
Ability to analyse data and drive performance
Inclusive, authentic, and proactive mindset
Additional info
This role may require flexible hours, including evenings and potentially weekends if there is a weather event
You will manage a field team, so some travel is required for 121’s, appraisals etc with a home-based office
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Competitive Salary (depending on location, skills, experience, and qualifications)
Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com