MID Helpdesk Advisor

Motor Insurance Database Helpdesk Advisor – Salary circa £25100

Do you love helping people and solving problems?
This is a great job for someone who enjoys working in a fast-paced environment and wants to make a real difference. Whether you're new to insurance or looking for a fresh challenge, this role could be your next step.

A bit about the job:

You’ll be the friendly voice and helpful hand behind our Motor Insurance Database Helpdesk. From police forces to brokers and customers, you’ll support a wide range of people with their motor insurance queries. You’ll help make sure vehicle data is accurate and up to date, keeping our roads safer and our records compliant. You’ll join a supportive team that’s known across the industry for being best in class.

Skills and experience we’re looking for:

• A confident communicator with a warm, empathetic phone manner
• Comfortable using multiple systems and web-based tools at once
• A passion for delivering brilliant customer service
• Good attention to detail and a willingness to learn
• Basic MS Excel and Office skills

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. That’s why we invest in you.

• Starting salary circa £25100  (depending on location, skills, and experience)
• Bonus opportunity – 6% of annual salary
• Generous pension scheme – Aviva will contribute up to 14%
• 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products, plus other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you – including sustainability options like cycle to work
• 3 paid volunteering days to give back to your community
• Wellbeing support and tools to help you thrive

[Use our reward calculator to see what your total Aviva Reward could be.]

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know if you have a disclosed disability, and we’ll guarantee you an interview.

How to apply:

We’d love it if you could submit your application online. If you need an alternative method of applying, please contact Vivien.gergaly@aviva.com