New Business Administrator

Our New Business team is at the heart of processing all new Life & Pensions applications. In this role, you’ll be the first point of contact for brokers, consultants, and internal teams—managing queries and building strong working relationships. It’s a great opportunity to join a market-leading business in a fast-paced, open, and collaborative environment. We’ll provide full training and support to help you grow your knowledge and confidence. If you’re passionate about delivering excellent service and keen to learn, we’d love to hear from you!

Duties & Responsibilities:

• Respond to telephone and email queries from brokers, delivering excellent customer service.
• Process customer applications accurately and within agreed turnaround times.
• Resolve queries at first point of contact wherever possible.
• Liaise effectively between brokers and broker consultants.
• Ensure compliance with all regulatory requirements, including complaints handling, CPC, DPA, and AML.

Skills & Experiences:

• Strong communication and questioning skills, with excellent attention to detail.
• A customer-first mindset with a positive and enthusiastic approach.
• Ability to work independently and adapt to change in a fast-paced environment.
• A proactive attitude with a drive to do the right thing for customers.

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme.
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Employee Assistance Programme.
• Volunteering days.
• Professional qualification support and transparent career progression plans.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com