Onsite IT Support Technician

Onsite Support IT Technician

Location: Norwich – 100% Onsite

Salary: Circa £32k

Are you someone who enjoys working with technology and helping people solve their IT problems?

We have a fantastic opportunity to join our Onsite Support IT team in Norwich. If you pride yourself on delivering excellent customer service, enjoy a hands-on technical role and like making things easier for others, we'd love to hear from you.

A bit about the job

You'll join our friendly Onsite Support IT team in Norwich, helping colleagues stay connected, productive and supported every day. You'll provide 1st and 2nd line IT support, resolving technical issues and delivering a great colleague experience. Working closely with technology teams across Aviva, you'll help keep our workplace technology running smoothly and efficiently.

You'll be accountable for providing timely support, maintaining service quality and helping colleagues get the most from their technology. There may also be occasional travel to support colleagues at other Aviva locations.

Please note - this is a fully onsite role based in our Norwich office, with attendance required five days per week.

Skills and experience we're looking for:

• Excellent customer service and collaboration skills, with a genuine passion for helping others.
• Experience providing 1st and 2nd line IT support within a large organisation.
• Ability to prioritise and manage multiple tasks in a busy customer-focused environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, Microsoft Entra, Microsoft MECM, ServiceNow and Apple iOS.
• Experience supporting mobile devices (iPhone & iPad), Microsoft Intune and VPN technologies.

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary Circa £32k (depending on location, skills, experience, and qualifications)
• Bonus opportunity 8% – actual amount depends on your performance and Aviva’s
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in. 
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 
• Aviva-funded Private Medical Benefit to help you get expert support when you need it 
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com