Operational Resilience Specialist

Location: Norwich, Bristol, Birmingham, York, Leeds, Manchester, Perth or Glasgow - 50% hybrid

Operational Resilience Specialist – Salary circa £50,000

This is a great job for someone who has experience in Operational Resilience, operational risk, or resilience assurance within financial services and enjoys providing expert challenge, oversight and governance. This role would suit someone who can translate complex regulatory requirements into practical business outcomes, build strong stakeholder relationships, and influence decision-making across a large organisation.

A bit about the job

Joining the UK General Insurance (UKGI) Governance & Assurance team, you'll play a key role in strengthening and overseeing Operational Resilience across the General Insurance business. You'll provide specialist expertise, governance, challenge and assurance to help ensure resilience requirements are effectively implemented, monitored and evidenced, protecting customer outcomes and supporting the continued delivery of Important Business Services. Working closely with stakeholders across UKGI and Corporate Security & Resilience, you'll assess resilience risks, oversee resilience activities, and provide expert input into strategic change initiatives, governance forums and business decisions. Through your insight and recommendations, you'll help drive resilience maturity, support regulatory compliance, and enable risk-informed decision-making across the organisation.

Skills and experience we’re looking for: 

• Knowledge of Operational Resilience frameworks, regulations and industry best practice within financial services, ideally insurance.

• Experience providing governance, assurance, oversight or risk management across resilience, operational risk, business continuity or related disciplines.

• Ability to assess resilience exposures arising from business change, transformation programmes, acquisitions or strategic initiatives and provide practical recommendations.

• Strong stakeholder management and influencing skills, with the confidence to provide constructive challenge and engage effectively at all levels.

• Excellent analytical and communication skills, with the ability to translate complex regulatory and technical requirements into clear, actionable business outcomes.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £50,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity: 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email to beatrix.rozsa@aviva.com.