Outsourcing Relationship Lead

We are seeking an experienced Outsourcing Relationship Lead to oversee the strategic and operational relationship with our outsourcing suppliers. This role is responsible for managing day-to-day interactions, ensuring SLA compliance, and driving continuous improvement through best practice sharing. A background in financial services and experience supporting outsourcing operations is highly desirable.

Duties & Responsibilities:

• Oversee the overall relationship with outsourcing suppliers, including governance, performance, and strategic alignment.
• Manage day-to-day interactions and ensure service delivery meets agreed SLAs.
• Facilitate regular reviews and calls with internal stakeholders and supplier teams.
• Identify and implement best practices and learnings across outsourced operations.
• Monitor compliance with contractual and regulatory obligations, including CP138.
• Support and lead outsourcing-related projects and change initiatives.

Skills & Experience:

• Proven experience supporting outsourcing operations, ideally within financial services.
• Strong relationship management and stakeholder engagement skills.
• Excellent organizational and communication abilities.
• Ability to work independently and escalate issues appropriately.
• Moderate project management skills with a focus on delivery and change.
• Knowledge of regulatory frameworks and outsourcing governance.

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com