Pensions Administrator

We’re looking for a Pensions Administrator to join our Pensions Administration team in Dublin, where you’ll take full ownership of a portfolio and help us deliver an exceptional service to our customers and brokers. You’ll work closely with our administration partners to ensure we meet all service, regulatory and quality standards while keeping customers at the heart of everything you do. You’ll bring structure, pace and a solution‑focused mindset to a fast‑moving area of the business. If you enjoy taking accountability and building strong relationships, this is a great opportunity to grow your career with us.

Duties & Experiences:

• Manage work queues effectively, ensuring tasks are completed accurately, on time and in line with service expectations.

• Build strong relationships with internal colleagues, administration partners and Financial Brokers to deliver a seamless customer experience.

• Demonstrate consistent task ownership, using a proactive and solution‑focused approach to resolve issues.

• Monitor and validate all risk events, ensuring they are captured and managed in line with internal procedures.

• Ensure full compliance with the Pensions Act, CPC requirements and all relevant internal frameworks.

• Strong knowledge of the pensions environment, with an understanding of the regulatory and legislative framework.

• Excellent verbal and written communication skills, with confidence engaging at all levels.

• Strong problem‑solving ability and a focus on delivering good customer outcomes.

• Skilled in planning and time management, with the ability to work to deadlines in a fast‑paced environment.

• A collaborative approach with the ability to build positive relationships quickly.

• High energy, attention to detail and a passion for providing great service.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €30.000 and €40.000 and salary offered will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone  

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact vivien.gergaly@aviva.com