Pensions Manager

Are you a career-driven individual looking for an exciting opportunity? We have a fantastic opening for a Pensions Manager working within our Cherrywood office!

You will be responsible for managing a team or multiple teams and act as a role model to maintain customer service standards, best practice and performance outcomes, whilst ensuring adherence to internal policies, procedures, risk and compliance standards and regulations.

You will also contribute to the development and implementation of policies, procedures and best practices whilst responsible for the team maintaining and improving customer service standards and levels, monitor market trends to identify emerging customer needs and opportunities and implement solutions to streamline workflows and increase efficiency.

Duties & Responsibilities:

• Manage the team's workflow and capacity (setting priorities, delegating tasks and ensuring deadlines are met), monitor the team budget and required performance KPIs
• Prepare reports and presentations to senior stakeholders, evaluate and monitor performance whilst providing technical and professional guidance, feedback and support to optimise results
• Stay up-to-date with industry trends and developments, maintain and provide customer service data and other management information as required, coordinate and contribute to various projects and initiatives
• Manage relationships with internal and external stakeholders to streamline processes and improve the customer journey, act as a technical point of reference for more complex queries
• Support the delivery of good customer outcomes through all activities and deliverables, enabling us to act in good faith towards customers, avoid causing foreseeable harm and enable and support our customers to pursue their financial objectives

Skills & Experience:

• Proven experience within a management position, leading a team
• A minimum QFA Qualification is essential for this position
• Great communication skills both written and verbal
• Thorough understanding of legislative obligations relating to Pensions Act, Consumer Protection Code
• Ability to embed a strict risk controls environment within the team

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Ashley.Dean@aviva.com