Performance & Insight Analyst - Claims

Performance & Insight Analyst - Major & Complex Claims

Salary: National – circa £50,000 / London – circa £60,000

Locations: Norwich / London

Do you love turning data into actionable insight that drives business performance?

The Performance & Insight Analyst role would suit an individual who is highly analytical, commercially aware, and passionate about using data to influence strategic decisions. Whether you're experienced in insurance claims, finance, or data analytics—or ready to step up into a more strategic role—this could be the perfect opportunity.

A bit about the job:

This role sits within the Major & Complex Claims (MCC) Demand and Performance Team. Our team’s purpose is to provide accurate business and financial metrics and insights to support MCC claims teams and inform key stakeholders across the business.

The position holder will be responsible for analysing performance data, identifying trends, and producing regular and ad-hoc reports that support decision-making at the highest levels, including Exco. You’ll work closely with Claims Operations, Supply Chain, Finance, Actuarial, and Underwriting teams to ensure insights are aligned and impactful.

Skills and experience we’re looking for:

• Highly numerate with relevant qualifications or equivalent experience in data analysis or financial reporting.
• Strong commercial understanding of the insurance industry, ideally with exposure to claims.
• Proven stakeholder management skills across various levels of seniority.
• Advanced Excel and PowerPoint skills, with the ability to create clear, concise, and visually engaging reports.
• Strong analytical mindset with the ability to interpret trends, identify anomalies, and provide actionable insights.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £50,000 (National) / circa £60,000 (London) (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to alannah.burgess1@aviva.com.