Personal Home Claims Demand And Resource Lead

Personal Home Claims Demand and Resource Lead - Salary circa £43,000

9 months Fixed-term Contract
Location: Perth/Maxim

Are you someone who thrives on turning data into strategic action and loves leading teams to deliver exceptional customer service?

This role would suit someone with experience in claims management, resource planning, or operational leadership—particularly if you're ready for a step up into a strategic role. It’s ideal for someone who enjoys working with data, forecasting, and collaborating across teams to shape future service delivery.

A bit about the job:

You’ll lead the Demand and Resource Planning team within Personal Lines Home Claims, based in Perth. Your focus will be on ensuring the right people are in the right place at the right time to deliver excellent customer service. You’ll be responsible for forecasting claims demand, planning resource capacity, managing recruitment needs, and overseeing operational expenditure. Your insights will help shape future resourcing strategies and drive efficiency across the system.

Skills and experience we’re looking for:

• Strong customer service and delivery focus

• Proven experience in data analysis, forecasting, and operational planning

• Ability to simplify complex data into clear strategic messages

• Excellent communication and stakeholder management skills

• Experience leading and managing teams

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £43,000 (depending on location, skills, experience, and qualifications).

• Bonus opportunity - 10% of annual salary, actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.

• Aviva-funded Private Medical Benefit to help you get expert support when you need it.

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.

• Brilliantly supportive policies including parental and carer’s leave .

• Flexible benefits to suit you, including sustainability options such as cycle to work.

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to noemi.pers@aviva.com.