Pet Claims Lead

Pet Claims Lead – Salary circa £70,000 (depending on location, skills, and experience)

Closing date: 24th March 2026

This is a great job for someone who is an experienced operational leader ready to take a significant step in shaping the future of Speciality Lines Claims. You’ll thrive here if you love leading high‑performing teams, influencing senior stakeholders, navigating complexity, and driving continuous improvement. This role would particularly suit someone with strong Claims operational expertise who is excited by innovation, transformation, and delivering brilliant customer experiences.

A bit about the job:

This role is accountable for the performance and delivery of our Pet operational claims teams. You’ll ensure that claims are well‑managed, customer‑focused, and fully aligned to the growth ambitions of the Speciality Lines business.

You will represent Claims at the Speciality Lines Senior Leadership Team (SLT), shaping strategy, embedding claims considerations into commercial decisions, and providing assurance on performance, customer outcomes, regulatory compliance, and indemnity spend.

A key part of the role is defining the target claims customer experience and driving innovation—using automation, AI and smarter operational models to create leading market positions. You’ll lead end‑to‑end operational performance, ensuring teams deliver against strategic objectives, regulatory obligations, and industry best practice.

Skills and experience we’re looking for:

• Strong people and operational leadership skills with a track record of driving high performance through others
• Excellent communication and relationship‑management skills, with the ability to influence up to senior levels
• Ability to understand, interpret and use data effectively to improve performance and shape decision‑making
• Strong organisational capability, able to operate with curiosity in complex or ambiguous environments
• Preferably, experience in GI Claims and a strong understanding of customer conduct and associated risks
• Proven track record of leading and embedding change and innovation across insurance operations.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% (E grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com .