Platform Leader - Delivery

Platform Leader - Delivery 

Location: Norwich

Salary: Circa £70,000 

We have an exciting opportunity for a Platform Leader to shape and drive the Change Delivery capability across the Customer Data Platforms. This role sits within the Customer & Marketing CIO function and spans multiple platform teams including MDM/SCM, SVOC/Cyclops and Martech, which deliver change across not only C&M, but also GI (e. g. River) and IWR (e. g. Plan A).

This is a leadership role that blends change delivery discipline with commercial acumen in a technical/data context, to ensure outcomes are delivered reliably, predictably, and with real business impact.

A bit about the job: 

• Lead and expand the Change Delivery function across the Customer Data Platforms, with a focus on optimising the value stream of change—improving flow, quality and predictability—while balancing platform health, resilience and regulatory needs.
• Build, lead and line‑manage a high‑performing community of Agile Delivery Specialists and Scrum Masters; set standards, coach for mastery and create progression pathways. Embed a culture of psychological safety, continuous improvement and data‑informed decision‑making across teams.
• Champion Agile practices within engineering teams and across broader project environments, adapting delivery approaches to suit context. Uplift platform planning and delivery capability to ensure that commitments are delivered on time and within budget.
• Build strong relationships with stakeholders across business and technology to ensure delivery remains aligned and responsive. Implement relevant delivery metrics and develop transparent reporting to strengthen trust with stakeholders.

Skills and experience we’re looking for: 

• Proven experience in leading change delivery teams across complex, multi-team environments, ideally within data or technology platforms.
• Strong track record in uplifting change delivery capability with a strong focus on implementing consistent metrics and reporting.
• Solid understanding of Agile values, principles, and delivery methodologies (e.g., Scrum, Kanban, SAFe), with the ability to apply them pragmatically.
• Excellent stakeholder engagement and communication skills, with the ability to influence, inspire, and drive collaboration.
• Skilled in facilitation, coaching, and fostering a culture of continuous improvement.
•  A delivery-focused mindset with a passion for enabling teams to succeed and deliver value.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary Circa £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com