Policy Investigator

The successful candidate will review and investigate policy referrals, proactively identify potential policy concerns or inconsistencies using technology, data analytics, and business rules to search and review underwriting information across the GI business. You will also be required to assist and learn from the Senior Policy Fraud Investigators regarding daily tasks. The objective is to ensure that policies are written on the correct technical basis in addition to meeting our acceptance criteria. This opportunity is open to multiple locations: Galway, Dublin & Cork.

Duties and Responsibilities

• Investigate and analyse policy referrals using systems, analytics, and personal experience.
• Liaise with internal and external colleagues, including An Garda Síochána, to verify documentation.
• Support colleagues via phone and email and retrieve necessary documentation from relevant teams.
• Collaborate with field investigators and internal stakeholders to support training and process improvement.
• Complete new business motor policy screening and execute referrals in line with internal processes.
• Attend regular meetings, identify process gaps, and ensure compliance with Section 19 of the Criminal Justice Act.

Skills & Experience required

• Strong knowledge of motor insurance underwriting and investigative techniques.
• Analytical mindset with sound problem-solving and decision-making skills.
• Excellent organisational skills and ability to manage multiple tasks.
• Confident communicator with strong verbal and presentation skills.
• Understanding of regulatory compliance, including data protection obligations.
• Critical thinker who fosters a culture of challenge, support, and continuous improvement.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com