Process Design Analyst

Process Design Analyst - 12 Month Fixed-Term Contract

Circa £45,000

Location: Norwich, Bristol, Perth and Worthing

This is a great opportunity for someone with strong internal process knowledge and a passion for improving how we work. You’ll be joining the Nova programme team on a 12-month secondment, supporting the redesign of processes across GCS lines of business.

We’re looking for someone who can bring curiosity, structure, and a fresh perspective to process design. You don’t need to be an expert in transformation or Lean – we’ll support you with frameworks, templates, and crash-course training. What’s more important is your ability to understand how things work today, challenge assumptions, and help us build something better.

This role will suit someone who enjoys working at pace, can manage tight timelines and delivery targets, and is comfortable working across multiple teams and stakeholders.

If you also have external knowledge of how similar processes work in other companies or industries, that would be a valuable added benefit.

A bit about the job:

The Process Design Analyst will be part of the Nova programme team, supporting the transformation of processes across all GCS lines of business.

You’ll work closely with Underwriting, Operations, Offshore teams, and other internal stakeholders—regardless of location—to help shape and deliver a future-fit process design. Occasional travel may be required to attend in-person workshops or working sessions.

Skills and experience we’re looking for:

• Strong understanding of London market/global commercial insurance business processes.

• Comfortable working with ambiguity and evolving programme needs

• Strong stakeholder engagement and relationship-building skills.

• Ability to work towards tight timelines and delivery targets.

• Continuously seeks challenges and opportunities to improve processes and drive better outcomes

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary c. £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to amber.britton@aviva.com