Sales Support Administrator

This is an exciting opportunity to join our Sales & Distribution team as a Sales Support Administrator in our Dublin OPP or Cork office, where you’ll play a key role in supporting our Life & Pensions business. You’ll provide high-quality administrative and technical support, helping ensure business is processed efficiently and accurately. Working closely with brokers, advisers and internal teams, you’ll be at the centre of delivering great outcomes for our customers.

This role is ideal for someone who enjoys working in a fast-paced environment and takes pride in attention to detail. If you’re organised, collaborative and customer-focused, we’d love to hear from you.

Duties and responsibilities

• Provide responsive and professional support to financial advisers, brokers and internal stakeholders, resolving queries accurately and promptly
• Maintain accurate records across internal systems, ensuring full compliance with policies and regulatory requirements
• Collaborate with teams such as underwriting, compliance and policy administration to progress applications and resolve issues
• Manage and prioritise workflows effectively to meet service level agreements and deadlines
• Contribute to continuous improvement initiatives to enhance processes, efficiency and customer experience

Skills and experience

• Strong organisational skills with the ability to manage multiple tasks and meet deadlines
• High level of attention to detail and accuracy in handling data and documentation
• Excellent communication skills with the ability to build effective working relationships
• Proficiency in Microsoft Office, particularly Excel and Outlook, with CRM experience advantageous
• Working knowledge of Life & Pensions products and regulations is required, previous experience in financial services at minimum

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people,  our total reward package has so much to offer.

Aviva is for Everyone   

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.  

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact vivien.gergaly@aviva.com