Senior Digital Product Owner

Senior Digital Product Owner

Location: Norwich or Leeds

Salary: Circa £85k

Are you passionate about solving customer problems, leading high-performing digital teams and shaping digital experiences at scale? If so, we'd love to hear from you.

A bit about the job

You'll join our General Insurance Digital team within Customer & Marketing, leading a team of Product Owners responsible for delivering brilliant digital experiences across our web and app platforms. Our team supports multiple insurance products such as Motor or Home or Pet or Breakdown across Aviva, Direct Line, Churchill brands etc.

You'll work closely with colleagues across Commercial, Pricing, Underwriting, Operations, Design and Technology to identify customer challenges and deliver meaningful improvements. You'll be accountable for defining product strategy, owning the roadmap and budget, and ensuring your products deliver strong customer, commercial and operational outcomes.

Leading a team of Product Owners, you'll drive the delivery of a varied portfolio of work, from optimisation and experimentation through to new proposition launches, platform modernisation and end-to-end journey redesigns. You'll use customer insight, analytics and business performance data to identify opportunities, prioritise investment and continuously improve customer experiences. As a senior leader within the function, you'll build strong relationships with senior stakeholders, influence strategic decisions and help shape the future of Aviva's digital experiences.

Skills and experience we're looking for

• Significant experience leading digital products across web and app platforms, with ownership of product strategy, roadmaps, budgets and delivery outcomes, ideally within Insurance, Financial Services or another highly regulated environment.
• Proven ability to lead, coach and develop Product Owners and cross-functional teams, working collaboratively across Product, Engineering, Commercial and Operational functions to deliver customer and business value.
• Strong stakeholder management skills, with experience influencing senior leaders, aligning priorities across multiple business areas and translating customer, commercial and regulatory requirements.
• Excellent analytical and data-led decision-making capability, using customer insight, digital analytics, experimentation, behavioural data and performance KPIs to identify opportunities, set priorities and continuously improve customer experiences.
• A track record of delivering complex digital initiatives from concept to launch with knowledge of AI technologies and their application to improve colleague productivity and customer experiences. 

What you’ll get for this role: 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• Starting salary Circa £85k (depending on location, skills, experience, and qualifications)
• Bonus opportunity 12% – actual amount depends on your performance and Aviva’s
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in. 
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days 
• Aviva-funded Private Medical Benefit to help you get expert support when you need it 
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts 
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme 
• Brilliantly supportive policies including parental and carer’s leave  
• Flexible benefits to suit you, including sustainability options such as cycle to work  
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others 
• We take your wellbeing seriously with lots of support and tools 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone: 

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here 

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com