Senior Propositions Manager - Individual Annuities

Senior Propositions Manager - Individual Annuities

Secondment 18 Months

This role is ideal for someone who excels in leading a team, ensuring we deliver on our promises and continually improving customer outcomes while adhering to Consumer Duty standards.

A bit about the job

Responsible for managing a team focused on Propositions and Product Management who develops and executes comprehensive product plans and roadmaps aligned with business objectives and in compliance with internal policies, regulations and industry best practices.

Oversees the development and implementation of policies and procedures, incorporating feedback and input from customers, outsource partners and in-house teams on product strategy and product governance including risk event remediation activity.

Build and maintain strong relationships with cross-functional teams and third party portal providers to drive forward propositional improvements aligned to our strategic objectives.

Accountable for the delivery of a successful team, evaluate and monitor team performance, provide guidance, coaching and support, share expertise and knowledge to help team members develop their skills and abilities and to ensure their professional growth and development.

Keep up-to-date with industry developments, share expert insights and recommendations based on these developments, provide thought leadership on emerging trends, lead and manage various projects and initiatives and deliver regular reporting to senior stakeholders.

Our leaders live and role model our Values in Action. They take a One Aviva approach and deliver our strategy through their people.  Aviva leaders develop and support their people, they are inclusive, courageous, inspirational and understand that it is a privilege to lead others.

Support the delivery of good customer outcomes through all activities and deliverables, enabling us to act in good faith towards customers, avoid causing foreseeable harm and enable and support our customers to pursue their financial objectives.

Skills and experience we’re looking for:

• Strong Propositions Development and Product Governance capability with knowledge of appropriate business standards and frameworks e.g. Customer Propositions Framework (CPF)

• Customer Centric approach with a good understanding of Consumer Duty requirements and ability to apply to continually improve outcomes whilst balancing risk and financial impacts

• Strong people management, organisational and relationship skills to drive forward business effectiveness and efficiency  

• Excellent communication skills both verbal and written  

• Ability to work at pace, prioritise under pressure and achieve strict deadlines cognisant of decisions from a customer, risk and financial impact  

Knowledge of the Individual Annuities market preferable but not essential

Please ensure that the job history information on your Career Profile is up to date before submitting your application, or attach an up-to-date CV.

All displaced candidates will be given primacy for this role.

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from all backgrounds and experiences.  Excited but not sure you tick every box?  Even if you do not, we would still encourage you to apply.  We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business and you.  Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job.  Once you have applied, please send us an email stating that you have a disclosed disability, and we will interview you.

Please can you could submit your application online, if you require an alternative method of applying, please email alice.neal@aviva.com.