Specialist Claims Assessor

Claims Assessor

Salary: £30000 - £38000

Location: Bristol, Leatherhead or Eastleigh

This is a great job for someone who...

…has experience in Income Protection claims and is passionate about supporting people when they need it most.

You’ll thrive in this role if you enjoy making fair, timely decisions and want to be part of a collaborative, customer-focused team.

If you’re ready for a new challenge in a role that truly makes a difference, we’d love to hear from you.

A bit about the job

This role exists to assess and manage Income Protection claims, ensuring fair and timely outcomes for our customers. You’ll join a supportive team that handles Life Assurance, Critical Illness, Income Protection, and Death in Service Pension claims.

We’re here to help people through difficult times, and your decisions will directly impact their wellbeing. You’ll work closely with key stakeholders to gather information and communicate outcomes clearly. Your expertise will help us continuously improve how we support our customers.

Skills and experience we’re looking for

• Experience assessing Income Protection claims (Life, Critical Illness, Income Protection, and Death in Service Pensions).

• Confident in decision-making with the ability to manage risk and escalate when needed.

• Excellent communication skills – written and verbal – with a customer-first mindset.

• Ability to build relationships with intermediaries, service providers, and internal teams.

• A proactive approach to continuous improvement and mentoring less experienced colleagues.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £30,000 and £38,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on vivien.gergaly@aviva.com