Team Leader Operations

We’re looking for a Team Leader to join our Sales & Distribution Operations team, where you’ll play a central role in supporting our operational and risk framework. You’ll help deliver a high standard of service to brokers and internal colleagues by managing day‑to‑day activity and strengthening our operational processes. You’ll lead a team, support strong risk management and help drive a positive, solutions‑focused culture. This is a great opportunity for someone who enjoys bringing structure, clarity and pace to a busy environment. If you’re organised, people‑focused and passionate about delivering great outcomes, we’d love to hear from you.

• Lead the team to deliver high‑quality, compliant processes, ensuring strong operational performance and customer‑focused outcomes.
• Use MI, data and insights to understand performance trends and identify opportunities to enhance service and operational efficiency.
• Ensure team members have the skills, training and support they need to deliver effectively, while promoting a strong risk and control culture.
• Build positive relationships with internal stakeholders, including Sales, Agency and Sales Support teams, enabling seamless issue resolution.

Skills & Experience:

• Excellent organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy in data handling and documentation.
• Confident communicator with strong relationship‑building skills.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Previous people management experience in an insurance or financial services environment.
• APA/ QFA qualification highly advantageous.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave .
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact kate.ohara@aviva.com