Account / Client Management Support

Agency Team Administrator

We’ve an exciting opportunity for an Agency Team Administrator to join Aviva Life Ireland. This role plays an important part in supporting the administration of our agency network and ensuring a seamless experience for our brokers.

You’ll support the payment of commission and the administration of Aviva Life’s full suite of agencies while helping ensure we meet our regulatory responsibilities. You’ll work closely with teams across the business to maintain accurate processes, resolve queries and support continuous improvement.

Duties & Responsibilities

• Support the processing of agency queries, ensuring service commitments are met in a timely and accurate manner.
• Manage shared mailboxes and workflows, helping the Agency Team operate efficiently and effectively.
• Work with internal teams and external partners to resolve queries and support day-to-day operations.
• Support compliance requirements, including recording errors and risk events accurately and maintaining strong control environments.
• Contribute to delivering a positive and consistent customer and broker experience.

Skills & Experiences

• Experience working in a process-driven or controlled environment, with a strong focus on accuracy.
• Ability to manage high volumes of work while remaining organised and detail focused.
• Customer-focused with a positive, solutions-oriented approach.
• Comfortable using systems and adapting to new processes or change.
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.

What will you get for this role? 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.  

• A competitive market leading salary depending on skills, experience, and qualifications 

• Generous pension (employee contribution matching of up to 14% if you contribute 8%) 

• Annual performance related bonus and pay review 

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days 

• Generous Health & dental insurance contributions after six months 

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme 

• TaxSaver Travel Scheme 

• Up to 40% discount for some Aviva products plus discounts for Friends and Family 

• Professional qualification support and transparent career progression plans 

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others 

• We take your wellbeing seriously with lots of support and tools 

Aviva is for Everyone  

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Martin Tóth at martin.toth@aviva.com