Premium Collections Administrator

We’ve an exciting opportunity for a Premium Collections Administrator to join Aviva Ireland. This role plays an important part in supporting our premiums and collections processes while ensuring a smooth and efficient service for internal teams and customers.

As Premium Collections Administrator, you’ll manage daily EFTs, support bank account activity, respond to internal queries and help keep key processes running accurately and on time. You’ll work closely with colleagues across Customer Experience and Sales teams, contributing to a well-controlled, efficient and collaborative environment.

This role offers great exposure across multiple systems, with opportunities to cross-train and build your knowledge within a supportive team.

Duties & Responsibilities

• Support the processing of daily EFTs, bank account activity and mailbox queries, ensuring work is completed accurately and within agreed timelines.

• Respond to internal queries from Customer Experience and Sales teams, supporting efficient day-to-day operations.

• Maintain a strong focus on risk and controls, accurately recording errors and supporting resolution through to completion.

• Work closely with onshore and offshore teams to ensure consistent service delivery and meet turnaround expectations.

• Contribute to continuous improvement by identifying opportunities to enhance processes and efficiency.

Skills & Experience

• Strong attention to detail, with the ability to manage high volumes of work accurately.

• Good working knowledge of systems and Microsoft Excel, with confidence handling data.

• Clear and professional written communication skills when managing queries and completing tasks.

• Ability to work collaboratively with colleagues across multiple teams.

• Previous experience in financial services, insurance, or a regulated environment would be beneficial.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications.

• Generous pension (employee contribution matching of up to 14% if you contribute 8%).

• Annual performance related bonus and pay review.

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.

• TaxSaver Travel Scheme.

• Up to 40% discount for some Aviva products plus discounts for Friends and Family.

• Professional qualification support and transparent career progression plans.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work .

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact kate.ohara@aviva.com