BPA Administrator

We’re looking for a BPA Administrator to join our Customer Experience team at Aviva Life & Pensions Ireland. As we launch our new Bulk Purchase Annuity (BPA) offering, you’ll help us deliver accurate, timely and well‑controlled administration for our BPA schemes.

You’ll support scheme onboarding, handle day‑to‑day servicing activities and help us deliver clear, confident communication to members, employers and trustees. Working closely with our BPA Servicing Specialist and colleagues across Customer Experience, you’ll play an important role in ensuring smooth operations and consistent delivery against our KPIs and SLAs.

This is a great opportunity to build experience in an exciting and fast‑growing area of the business.

Duties & Responsibilities

• Support onboarding by gathering, checking and organising documentation, validating data and preparing standard communications and materials.

• Complete BPA administration tasks accurately and on time, including data input, payment updates, member changes and reconciliation activities.

• Manage customer queries from start to finish, ensuring clear records, accurate resolution and strong data quality.

• Provide clear, polite and timely communication to members, employers and trustees, and support the preparation of case summaries.

• Follow BPA processes, maintain high data integrity, update documentation as needed and escalate risks or delays promptly.

Skills & Experience

• Experience in administration, customer service, payroll or financial operations.

• Strong attention to detail, with accuracy in data handling and record management.

• Proven ability to work within SLA‑driven environments and meet deadlines.

• Confident communicator with clear written and verbal skills.

• Comfortable working across multiple systems; desirable experience with DB pensions, annuities, payroll, Life400 or MegaPay.

What will you get for this role?

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous Health & dental insurance contributions after six months

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Kate.OHara@aviva.com