Business Change Manager

Business Change Manager

Are you someone who thrives on leading transformation and enabling teams through change?

This 24 month Fixed Term Contract role is perfect for someone with strong change leadership experience, ideally within insurance or financial services, who has safely deployed change to the business and is excited to drive adoption of new systems and processes across a complex programme and benefits realisation. If you’re confident engaging stakeholders, shaping communications, and ensuring readiness across internal teams and broker channels – this could be your next step.

A bit about the job:

• You’ll lead the business change workstream within the Core Modernisation Programme, supporting the transition to a new policy administration and data platform.

• The role spans change strategy including risk assessments, stakeholder engagement, communications, training, benefits realisation, and broker channel enablement.

• You’ll work across Personal Lines, Commercial Lines, Billings & Collections, and Broker Channel teams to ensure alignment and readiness.

• You’ll be accountable for delivering change impact assessments, training plans, communications, and benefit tracking.

• You will ensure the appropriate governance is in place and provide updates to SteerCo on progress, blockers, and readiness.

Skills and experience we’re looking for:

• Proven experience in leading business change within large-scale transformation programmes.

• Strong stakeholder engagement and communication planning skills.

• Experience designing and delivering training and capability building initiatives.

• Ability to assess change impacts, manage risks, and drive adoption across internal and external audiences.

• Familiarity with broker channels and platforms such as Acturis and Snowflake is a plus.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications

• Generous pension (employee contribution matching of up to 14% if you contribute 8%)

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days

• Generous health & dental insurance contributions after six months

• Aviva Matching Share Plan, Save As You Earn scheme, and Approved Profit Share Scheme

• TaxSaver Travel Scheme

• Up to 40% discount for some Aviva products plus discounts for Friends and Family

• Professional qualification support and transparent career progression plans

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact alice.neal@aviva.com