Business Excellence Manager to COO

We’re looking for a Business Excellence Manager to help bring clarity, energy and cohesion to our ALPI COO function. You’ll work closely with senior leaders to drive progress across strategic initiatives, shape internal communications, and embed a culture of continuous improvement. This role is all about enabling delivery, connecting teams, and making sure our operations run smoothly and inclusively. You’ll be part of a collaborative, forward-thinking team that’s focused on performance, engagement and transformation.

Duties & Responsibilities

• Coordinate and track actions across COO initiatives, leadership meetings, ExCos, SteerCos and day-to-day team activity — supporting delivery, maintaining momentum, and helping manage the broader operational tasks.
• Lead internal communications and engagement strategies that connect and inspire teams.
• Deliver key events like Townhalls, Away Days and SLT meetings, shaping agendas and experiences.
• Champion cultural change, inclusion, sustainability and continuous improvement across the function.
• Support performance reviews and reporting into executive forums, ensuring visibility and accountability.

Skills & Experiences

• Strong strategic planning and execution skills, with the ability to turn vision into action.
• Excellent communication and storytelling skills, with the confidence to influence senior stakeholders.
• Proven experience in performance tracking, risk management and stakeholder accountability.
• Skilled in creating high-quality PowerPoint presentations that bring ideas to life and communicate clearly.
• Demonstrated ability to lead cultural change and embed inclusive, high-performance practices.

What will you get for this role?

• Competitive market-leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance-related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays, with the option to buy/sell up to 5 additional days.
• Generous health & dental insurance contributions after six months.
• Aviva Matching Share Plan, Save As You Earn scheme, and Approved Profit Share Scheme.
• Cycle to Work and TaxSaver Travel schemes.
• Family-friendly policies including matching paternity and maternity leave, and carer’s leave.
• Up to 40% discount for some Aviva products, plus discounts for friends and family.
• Employee Assistance Programme and volunteering days.
• Professional qualification support and transparent career progression plans.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com