Claims Performance Manager

Claims Performance Manager

Salary: circa £50,000 (depending on location, skills, and experience)

Location: Norwich, Perth, Glasgow

Are you someone with a passion for data and a knack for turning complex information into simple, powerful insights? We're looking for someone who is ready to take ownership, make sound decisions, and work closely with others to drive our claims performance forward. This is a great opportunity for an experienced analyst to make a significant impact on our business strategy.

A bit about the job:

As a Claims Performance Manager, you’ll be a key player in our team, providing critical insights into how our claims systems are performing. Your main goal is to deliver accurate data and analysis on our Personal Lines Claims, focusing on daily, weekly, and monthly trends. You'll collaborate with various teams, including Underwriting, Finance, and Pricing, to ensure everyone is aligned and acting on key trends. This role is all about translating data into strategic messages that help the business make informed decisions and achieve its goals.

Skills and experience we’re looking for:

• Experience with data, process, financial, or statistical analysis.
• The ability to translate complex data into clear, strategic messages for leaders at all levels.
• Strong communication and prioritization skills.
• Experience in challenging and reporting on financial performance.
• Advanced proficiency in Excel, Power BI, and PowerPoint.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £50,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com .